Costway Outdoor Pergola with Retractable Canopy | Aluminium Frame & Anchor Plates | Grey | NP11781HS
Free UK Delivery
Free standard delivery on all orders to UK mainland. Delivered within 5-10 working days.
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Imagine your garden with a proper outdoor room β sheltered enough to sit out in a light shower, open to glorious sunshine when the sky is clear, and permanently structured so it's always there when you want it. That's what a pergola with a retractable canopy delivers that a parasol or temporary gazebo never can: a permanent, beautiful outdoor structure that adapts to any weather at the pull of a handle.
The Costway Outdoor Pergola with Retractable Canopy features a powder-coated aluminium frame that never rusts, anchor plates for secure wind-resistant installation, and a retractable canopy that slides open for sunshine and closes for shade or rain protection. The permanent outdoor structure that works with British weather rather than against it.
π ANCHOR PLATES INCLUDED: Corner anchor fixings for secure ground installation are included as standard β everything needed for a stable, permanent setup.
Why Choose the Costway Retractable Canopy Pergola?
Fixed-roof gazebos block sunshine even when you want it. Parasols fall over in wind, need constant repositioning and pack away rather than staying ready. This pergola stays permanently installed, looks architecturally considered in your garden, and gives you complete control β open the canopy for sunshine, slide it across for shade or rain protection, in seconds.
Retractable canopy β open or covered in seconds
The retractable canopy slides smoothly open to let sunshine through and closes fully for shade or light rain protection β complete flexibility that a fixed-roof structure simply cannot provide. Sunny morning? Open. Afternoon heat? Close. Unexpected shower? Cover. All in seconds.
Powder-coated aluminium frame β rust-proof permanently
Unlike steel frames that corrode or timber frames that require seasonal treatment, the powder-coated aluminium frame is genuinely maintenance-free β no rusting, no painting, no treating required. Install it once and it stays looking sharp for years.
Anchor plates β stable in wind
Corner anchor plates fix the structure securely to any hard patio or decking surface β providing genuine wind resistance that temporary gazebos and pop-up shelters cannot match. This is a permanent structure that stays where you put it.
Grey canopy β contemporary and UV-resistant
The grey canopy fabric is UV-resistant and water-repellent β maintaining its colour and structural integrity through seasons of sun exposure and rain without fading, stretching or deteriorating.
Architectural design β adds value to your garden
This isn't a temporary structure. The clean aluminium frame and retractable canopy create a proper architectural feature in your garden β a defined outdoor room that adds genuine visual appeal and functional outdoor living space.
Warranty Included
This Costway pergola comes with a 12-month manufacturer's warranty for complete peace of mind. Your investment is fully protected from day one.
Delivery Information
Free UK mainland delivery. Full tracking information will be provided upon shipment. This is a large, heavy multi-box delivery β please ensure clear outdoor access and allow adequate time for assembly.
Specification
- Colour: Grey
- SKU: NP11781HS
- Frame material: Powder-coated aluminium
- Canopy: Retractable β UV-resistant, water-repellent fabric
- Anchoring: Corner anchor plates (included)
- Assembly required: Yes β all hardware and instructions included
What's in the Box?
- Aluminium frame components
- Retractable canopy
- Corner anchor plates and fixings
- Assembly hardware and instructions
Price includes VAT at 20%.
Shipping & Delivery
Delivery Included for Mainland UK Orders
Delivery is included in the displayed product price for mainland UK orders. No additional delivery charge is added at checkout.
Delivery Timeframes
All items: delivered within 5-10 working days of your order being placed.
Order processing: All orders are processed and dispatched within 1-2 working days of payment confirmation. This time is included in the 5-10 working days above. You will receive a dispatch confirmation email with tracking details once your order is on its way.
Large & Oversized Items
Furniture, large garden structures, and fitness equipment are
delivered via specialist courier.
- You will be contacted within 24 hours of dispatch to arrange
a delivery window.
- Two-person delivery is available on heavy items β email
customer.care@homesplex.com before ordering if required.
Scottish Highlands, Northern Ireland, Isle of Man & Channel Islands
Additional surcharges may apply. Any applicable charge will also
be noted on the relevant product page. Please contact us before
ordering at customer.care@homesplex.com for a delivery quote.
Large and Bulky Item Returns
We want you to be completely satisfied with your purchase. Here is how returns work for large items:
- Cancellation and return window: you can cancel within 30 days of delivery . Faulty goods can be rejected within 30 days of delivery
- Condition: Items should be unused, in original packaging, and in resalable condition
- How to start a return: Contact us at customer.care@homesplex.com within 30 days of delivery with your order number and reason for return
- Return shipping: For large and bulky items (furniture, gazebos, AC units), return shipping costs are the responsibility of the customer unless the item is faulty, damaged on arrival or not as described
- Faulty or damaged items: Please contact us as soon as possible, ideally within 48 hours of delivery with photos, and we will arrange a replacement or full refund at no cost to you. This does not limit your legal rights
- Refund processing: Refunds are issued to the original payment method within 14 days of receiving the returned item
- Questions? Email customer.care@homesplex.com β we respond within one business day.
Returns & Refunds
Our Returns & Refund Policy
You can cancel your order for any reason within 30 days of the day you receive your goods, and you then have a further 14 days to send them back to us. If your goods are faulty, you can reject them for a full refund within 30 days of delivery.
How to Return an Item
- Email customer.care@homesplex.com or call 03330 904 195 within 30 days of receiving your order, with your order number and the items you want to return.
- We will respond within 2 working days with return instructions.
- You then have 14 days from telling us to return the goods. Repackage the item carefully in its original packaging where possible.
- Send via a tracked delivery service and retain your proof of postage.
- We will refund you within 14 days of receiving the goods back (or of receiving proof that you have sent them, if earlier).
Conditions for Returns
- Items should be unused, in their original condition and packaging, and you must take reasonable care of them until they reach us.
- We may reduce your refund if the goods have been used or handled beyond what is needed to inspect them and their value has fallen as a result.
- Return postage costs are the customer's responsibility unless the item is faulty, not as described, or we sent the wrong item.
- Made-to-order, made-to-measure or personalised items cannot be returned unless faulty. Sealed items that are unsuitable for return for health or hygiene reasons cannot be returned once unsealed.
- No restocking fees are charged on any return.
Large & Heavy Items
For large items such as furniture, fitness equipment, garden structures and massage chairs, please contact us at customer.care@homesplex.com before attempting to return. Due to the size and weight of these products:
- We will arrange a specialist collection service on your behalf
- Items should be disassembled and repackaged in their original packaging before collection
- Collection is free of charge for faulty or incorrectly supplied items
- For unwanted large items, a collection charge may apply β we will confirm this before proceeding and you are under no obligation to proceed
Faulty or Damaged Items
Please inspect your goods on delivery. If anything is damaged, faulty or not what you ordered, contact us at customer.care@homesplex.com as soon as possible β ideally within 48 hours of delivery, with your order number and clear photographs β so that we can resolve it quickly. This is to help us act promptly and does not limit your legal rights.
You can reject faulty goods for a full refund within 30 days of delivery. After that, you may be entitled to a repair, replacement or partial refund, and your rights under the Consumer Rights Act 2015 continue for up to 6 years (5 years in Scotland). We arrange and pay for the collection of faulty goods.
Refunds
Refunds are issued to your original payment method, and include standard delivery charges. Please allow a few working days for the refund to appear in your account after we have processed it; card refund times may vary depending on your bank or card provider.
Cancellations Before Dispatch
If you wish to cancel your order before it has been dispatched, please contact us immediately at customer.care@homesplex.com or call 03330 904 195. If the order has already left our warehouse, our standard return process will apply.
Your Statutory Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Questions?
Email us at customer.care@homesplex.com or call 03330 904 195 β we're happy to help.
