Frequently Asked Questions
Find answers to our most common questions below. If you cannot find what you are looking for, please get in touch and we will be happy to help.
FAQ 1: What are your delivery times?
Delivery times vary by product and supplier. Estimated delivery information is shown on each product page. If you need a specific delivery date, please contact us before placing your order.
FAQ 2: Do you deliver throughout the UK?
Yes, we deliver to most areas across the UK. Delivery availability and charges, if applicable, will be confirmed during checkout or before dispatch.
FAQ 3: How can I track my order?
Once your order has been dispatched, we will provide tracking information where available. If you require an update on your order, please contact us with your order number.
FAQ 4: What is your returns policy?
We want you to shop with confidence. If you wish to return an item, please contact us as soon as possible after delivery. Return eligibility may vary depending on the product and supplier.
FAQ 5: How long do refunds take?
Once an approved return has been received and inspected, refunds are typically processed back to the original payment method. Processing times may vary depending on your payment provider.
FAQ 6: Do your products come with a warranty?
Many of our products include a manufacturer's warranty. Warranty terms vary by supplier and product. Please contact us if you require details for a specific item.
FAQ 7: Are product dimensions accurate?
We make every effort to ensure dimensions and specifications are accurate. Please note that slight variations may occur depending on the manufacturer.
FAQ 8: Do your products require assembly?
Assembly requirements vary by product. Where applicable, assembly information is provided on the product page. Please contact us if you require further guidance.
FAQ 9: Do you offer installation services?
Installation services are not generally included unless specifically stated on the product page. Please contact us before purchasing if installation support is required.
FAQ 10: What payment methods do you accept?
We accept major debit and credit cards along with other secure payment options available at checkout.
FAQ 11: Can I cancel my order?
If your order has not yet been processed or dispatched, we may be able to arrange a cancellation. Please contact us as soon as possible.
FAQ 12: What if my item arrives damaged?
Please inspect your order upon delivery. If any item arrives damaged, contact us promptly with photographs and details so we can assist in resolving the issue.
FAQ 13: What if an item is out of stock?
In the rare event that an item becomes unavailable after purchase, we will contact you to discuss alternative options, revised delivery times, or a refund.
FAQ 14: Can I get advice before purchasing?
Absolutely. Our team is happy to help you choose the most suitable product based on your requirements, space, and budget.
FAQ 15: How can I contact Homesplex?
You can contact us through live chat, our contact form, or by email. We aim to respond to all enquiries as quickly as possible.
Not sure which product is right for you?
Send us the product link or tell us what you are looking for, and we will be happy to recommend suitable options based on your space, requirements, and budget.
Phone: 03330 904 195 | Email: customer.care@homesplex.com