Shipping policy
Free Delivery on All Orders
We offer free standard delivery on all orders to mainland UK addresses.
No hidden fees — the price you see at checkout is the price you pay.
Where a shipping charge applies to a specific product, this will be
clearly stated on the product page before you add to basket.
Delivery Timeframes
Standard items (small appliances, accessories): 3–5 working days
Large & bulky items (massage chairs, gazebos, air conditioning units, wine fridges): 5–10 working days. These items are dispatched via specialist courier and may require a scheduled delivery slot.
Order processing: All orders are processed within 1–2 working days of payment confirmation. You'll receive a dispatch confirmation email with tracking details once your order is on its way.
Large & Oversized Items
Furniture, large garden structures, and fitness equipment are
delivered via specialist courier.
- You will be contacted within 24 hours of dispatch to arrange
a delivery window.
- Two-person delivery is available on heavy items — email
customer.care@homesplex.com before ordering if required.
Scottish Highlands, Northern Ireland, Isle of Man & Channel Islands
Additional surcharges may apply. Any applicable charge will also
be noted on the relevant product page. Please contact us before
ordering at customer.care@homesplex.com for a delivery quote.
International Delivery
We currently deliver to mainland UK addresses only.
Large & Bulky Item Returns
We want you to be completely satisfied with your purchase. If you're not happy with your order, here's how returns work for large items:
- Return window: 30 days from the date of delivery
- Condition: Items must be unused, in original packaging, and in resalable condition
- How to start a return: Contact us at customer.care@homesplex.com within 30 days with your order number and reason for return
- Return shipping: For large/bulky items (massage chairs, gazebos, AC units), return shipping costs are the responsibility of the customer unless the item is faulty or damaged on arrival
- Faulty or damaged items: If your item arrives damaged or develops a fault, please contact us within 48 hours of delivery with photos and we will arrange a replacement or full refund at no cost to you
- Refund processing: Refunds are issued to the original payment method within 5–10 working days of receiving the returned item.
- Questions? Email customer.care@homesplex.com — we respond within one business day.